Terms & Conditions

Last updated: 19 January 2026

Welcome to Waterzone . These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to be legally bound by these Terms. If you do not agree, please do not use our website.

1. About Waterzone

Waterzone is a Pakistan-based e-commerce platform providing water filtration systems, RO plants, accessories, and related installation and maintenance services. These Terms apply to all users, customers, and visitors of the website.

2. Eligibility & User Responsibilities

  • You must be at least 18 years old to place an order on this website.
  • You agree to provide accurate, current, and complete information during checkout or account registration.
  • Any misuse, fraudulent activity, or violation of these Terms may result in suspension or termination of access.

3. Products & Services Information

  • Product images, descriptions, specifications, and prices are provided for general information purposes and may vary slightly from the actual product.
  • Waterzone reserves the right to update, modify, or discontinue any product or service without prior notice.
  • Installation services (if applicable) depend on location, site conditions, and technical feasibility.

4. Orders, Pricing & Payments

  • All orders placed through the website are subject to acceptance and availability.
  • Prices listed on the website are in PKR and may change without prior notice.
  • Payment methods may include Cash on Delivery (COD), bank transfer, or online payment gateways.
  • Waterzone reserves the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspected fraud.

5. Shipping & Delivery Policy

  • Waterzone delivers products across Pakistan through third-party courier services.
  • Estimated delivery timelines are provided for reference only and may vary due to logistics or unforeseen circumstances.
  • Delivery charges (if applicable) will be displayed at checkout.
  • Risk of loss or damage passes to the customer upon successful delivery.

6. Installation & Service Terms (IMPORTANT)

  • Installation services are subject to site inspection and technical compatibility.
  • Any additional materials, plumbing, wiring, or civil work required during installation will be charged separately.
  • Delays caused by customer unavailability, site conditions, or external factors are not the responsibility of Waterzone.

7. Returns, Exchanges & Refunds

  • Customers must inspect products at the time of delivery.
  • Returns or exchanges are accepted only in case of manufacturing defects, damage during delivery, or incorrect items.
  • Issues must be reported within 48–72 hours of delivery.
  • Refunds (if approved) will be processed within 7–10 working days using the original payment method.

8. Warranty Disclaimer

  • Warranty coverage (if applicable) is provided by the manufacturer and subject to their terms.
  • Warranty does not cover damage caused by misuse, improper installation, power fluctuations, or unauthorized repairs.
  • Consumable items such as filters and membranes may have limited or no warranty.

9. Intellectual Property Rights

  • All website content including text, images, logos, graphics, and design is the intellectual property of Waterzone.
  • Unauthorized reproduction, copying, or commercial use of any content is strictly prohibited.

10. Privacy & Data Protection

  • Customer data is handled in accordance with our Privacy Policy.
  • By using our website, you consent to the collection and use of your information for order processing, customer support, and service improvement.

11. Limitation of Liability

  • Waterzone shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • We are not responsible for delays, service interruptions, or losses caused by third-party couriers, payment providers, or force majeure events.

12. Termination of Use

Waterzone reserves the right to terminate or restrict access to the website without notice if a user violates these Terms or engages in unlawful activity.

13. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of Pakistani courts.

14. Changes to Terms & Conditions

Waterzone may update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

15. Contact Information

For any questions regarding these Terms & Conditions, please contact us:
Email: info@waterzone.com.pk
Website: https://waterzone.com.pk/